FAQ

Is my data used to train public models?

Pocketmind sends content you save to AI providers so the product can summarize, embed, and answer. Whether a given provider retains or trains on that traffic depends on our contracts and their policies — the public privacy policy describes what we collect, not a blanket “no training” guarantee. For a written commitment for your workspace, email hello@pocketmind.ai.

Why is a save still processing?

Large PDFs, long videos, and slow source sites take longer. Wait and refresh. If it never completes, try uploading the file directly or another URL — some sites block server-side fetching.

Why does chat refuse or answer vaguely?

Usually the library lacks enough relevant sources, or the question is too broad. Save a tighter source set, name a collection, and ask for citations. See Asking your knowledge.

Does the Chrome extension work yet?

It is marked Soon on the site. Use URL capture or PWA link-share until the extension ships.

Can I self-host?

Not today. Pocketmind runs as a hosted service. Self-hosting is something we want to offer later; email hello@pocketmind.ai if your team needs it so we can hear about the requirement.

Where do I get human help?

Email support@pocketmind.ai. For product feedback, hello@pocketmind.ai.